Collection: FAQ
Store credit only in the form of a gift card
Order incorrect or haven’t received tracking or updates within 7 business days? Email us and put URGENT with your order number in the subject line.
PLEASE READ ALL DESCRIPTIONS BEFORE ORDERING.
- ALL SWIM WEAR & THONG BODYSUITS ARE FINAL SALE NO EXCEPTIONS
- PLEASE ALLOW UP TO 12 BUSINESS DAYS FOR YOUR ORDER TO SHIP DEPENDING ON SHIPPING SPEED SELECTED.
- NO CHANGES TO ORDERS ONLY ORDER CANCELLATIONS WITHIN 24 HOURS OF ORDER PLACED.
LOST or STOLEN PACKAGES
If your package has been confirmed via USPS / UPS delivered and you did not receive it you must file a claim with USPS / UPS as we are not responsible for lost or STOLEN packages.
Once you file a claim with USPS / UPS the driver on your route will investigate to ensure it was not accidentally delivered to the wrong address which is the case majority of the time.
We highly recommend that you select SIGNATURE REQUIRED if you have a history of missing packages that way a person at your address must sign and collect your package eliminating the possibility of it being stolen.
If you decide to file a claim through Paypal your tracking number is automatically uploaded which will state that your package was indeed delivered. The only time that we will resend or refund is when tracking confirms that the package was lost/delayed DURING TRANSIT and not for any packages that states DELIVERED in mailbox/porch/reception etc.